Privacy Policy


Welcome to the Doff Portland Limited Privacy Policy

Doff Portland Limited respects your privacy and is committed to protecting your personal information. This privacy policy will inform you about how we handle your personal data when you browse our website (regardless of where you visit it from) and will inform you of your privacy rights and how the law protects you.

This Privacy Policy covers the specific areas listed below. Please also use the glossary to understand the meaning of some of the terms used here.



This The purpose of this privacy notice is to provide you with information about how Doff Portland Limited collects and processes your personal data when you use this website, including data you may provide via this website when you sign up for a newsletter, enter a contest, send an inquiry / claim.

This website is not intended for children and we do not knowingly collect data from children.

It is important that you read this privacy notice so that you are fully aware of how and why we use your information. This privacy notice supplements and is not intended to replace any other notices.


Doff Portland Limited is the controller and responsible for your personal data, referred to as “we”, “us” or “our” in this privacy notice.

Doff has appointed a Data Privacy Officer who is responsible for overseeing matters relating to this privacy notice. If you have any questions about In order to comply with this privacy notice, including any request to exercise your legal rights, please contact us and clearly address your correspondence to the Data Privacy Officer using the contact information below.


Our complete contact information is :

Doff Portland Limited

E-mail address:

Mailing address:

Aerial Way, Hucknall, Nottinghamshire, NG1 6DW (United Kingdom)

Telephone number (+44) 115 983 4307

You have the right to complain at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection( However, we would appreciate the opportunity to address your concerns before you turn to at the ICO. Please contact us first.


This version was last updated on May 22, 2018 and previous versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and up-to-date. Please keep us informed if your personal data changes during your relationship with us.


This website may include links to third-party websites, plug-ins and applications. Clicking on these links or activating these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the policy of each website you visit.


Personal data, or personal information, means any information about an individual from which that individual can be identified. This does not include data from which the identity has been removed (anonymous data).

We may collect, use, store and transfer various types of personal data about you, which we have grouped as follows:

  • Identity data includes first name, last name and title
  • Contact data includes e-mail address and telephone numbers.
  • The technical data includes [Internet Protocol (IP) address, your login data (if collected), browser type and version, time zone setting and the location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access this website.
  • Usage data includes information about how you use our website.

We also collect, use and share information about aggregate data such as statistical or demographic data to for any purpose whatsoever. Aggregate data may be derived from your personal data but is not considered personal data in law because such data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data to be used in accordance with this privacy statement.

We do not collect any particular category of personal data about you (this includes details of your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information and genetic and biometric data). We also do not collect information about criminal convictions and offenses.


We use a variety of methods to collect data from and about you, including by:

  • Direct interactions. You can give us your identity and contact information by filling out forms or by corresponding with us by mail, telephone, e-mail or other means. This includes the personal data you provide when you:
  • subscribe to publications / newsletters;
  • request that marketing be sent to you;
  • enter a contest, promotional offer or survey; or
  • give us your opinion.
  • Automated technologies or interactions. When you interact with our website, we may automatically collect technical data about your equipment, actions and browsing patterns. We collect this personal data using cookies and other similar technologies. You can find more details below.

  • Third parties
    or publicly available sources. We may receive personal data about you from various third parties, as indicated below:

Technical data from analytics providers such as Google based outside the EU ;


We will only use your personal data where we are permitted to do so by law. Most often, we will use your personal data in the following circumstances:

  • Where this is necessary for our (or a third party’s) legitimate interests and your interests and fundamental rights do not override these interests.
  • When we need to comply with a legal or regulatory obligation.

Please see the glossary for more information on the types of legal basis we rely on to process your personal data.

As a general rule, we do not rely on consent as a legal basis for processing your personal data, except for the sending of direct marketing communications from third parties by e-mail or SMS. You have the right to withdraw your consent to marketing at any time by contacting us as indicated above.


We have set out below, in table form, a description of all the ways in which we plan to use your personal data and the legal basis on which we do so. We have also identified our legitimate interests, if any.

Please note that we may process your personal data for more than one lawful purpose depending on the specific purpose of their use. Please contact us if you require details of the specific legal ground on which we rely to process your personal data where more than one ground has been defined in the table below.

Objective /

Type of data

Legal basis for processing, including the basis of legitimate interest

To contact you to respond to your request submitted via our website

(a) Identity

(b) Contact

Necessary for our legitimate interest (to provide you with a service by responding to your request)

Use data analysis to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Use

Necessary for our legitimate interests (to define the types of customers for our products and services, to keep our website current and relevant, to develop our business and to adapt our marketing strategy)


We strive to give you choices about certain uses of personal data, including marketing and advertising.

We may use your identity, contact information, technical and usage data to get an idea of what we think you might want or need, or what you might be interested in. This is how we decide which products, services and offers may be relevant to you (we call this marketing).

You will only receive marketing communications from us if you have requested information or purchased products from us or if you have provided us with your contact information when you entered a contest or registered for an offer and, in each case, you have not objected to receiving this marketing message .


You can ask us or third parties to stop sending you marketing messages at any time [by logging onto the website and checking or unchecking the appropriate boxes to adjust your marketing preferences or by following the unsubscribe links on any marketing message sent to you or by contacting us at any time.

When you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of [a product/service purchase, warranty registration, product/service experience or other transaction.


You can set your browser to refuse all or some of the browser’s cookies or to alert you when websites set or access cookies. If you disable or reject cookies, please note that some parts of this website may become inaccessible or not function properly.

A cookie is a small text file containing information that a website transfers to your computer’s hard drive for record-keeping purposes and allows us to analyze our site’s browsing patterns. If you disable cookies, you will still be able to view publicly available information on our website.


We will only use your personal data for the purpose for which it was collected, unless we reasonably consider that we need to use it for another reason and that this reason is compatible with the original purpose. If you would like an explanation of how processing for the new purpose is consistent with the original purpose, please contact us.

If we need to use your personal data for purposes unrelated to the original purpose, we will inform you and explain the legal basis for doing so.

Please note that we may process your personal data without your knowledge or consent, in accordance with the above rules, where required or permitted by law.


We may share your personal data with the parties listed below for the purposes set out in the table in paragraph 4 above.

Third parties to whom we may choose to sell, transfer or merge portions of our business or assets. Alternatively, we may seek to acquire or merge with other companies. If there is a change in our company, the new owners may use your personal information in the same manner as described in this privacy statement

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only allow them to process your personal data for specific purposes and in accordance with our instructions.


We do not transfer your personal data outside Europe


We have appropriate security measures in place to prevent your personal data from being accidentally lost, unauthorized use or access, modification or disclosure. In addition, we limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have procedures in place to address any suspected personal data breach and will notify you and any applicable regulatory body of a breach when we are legally required to do so.



We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for legal, accounting or reporting requirements.

In determining the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm resulting from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes by other means and by applicable legal requirements.

Under certain circumstances, you may ask us to delete your data: see Deletion Request below for more information.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice.


In certain circumstances, you have rights under data protection laws regarding your personal data. Please read below to learn more about these rights:

  • Request access to your personal data.
  • Request the correction of your personal data.
  • Request the deletion of your personal data.
  • To object to the processing of your personal data.
  • To request the limitation of the processing of your personal data.
  • Request the transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the above rights, please contact us as indicated above.


You will not be charged a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may decline to respond to your request in these circumstances.


We may need to ask you for specific information to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it. We may also contact you to request more information about your request to expedite our response.


We try to respond to all legitimate requests within one month. This can sometimes take longer if your application is particularly complex or if you have made multiple applications. In this case, we will inform you and keep you informed.



Legitimate interest means the interest of our company in conducting and managing our business to enable us to provide you with the best service/product, the best experience and the most secure. We ensure that we consider and balance any potential impact on you (both positive and negative) and your rights before processing your personal data for our legitimate interests. We do not use your personal data for activities where our interests are outweighed by the impact on you (except where we have your consent or where required or permitted by law). You can obtain more information about how we assess our legitimate interests in relation to any potential impact on you with respect to specific activities by contacting us.

Contract performance means processing your data where this is necessary for the performance of a contract to which you are a party or to take action at your request before entering into such a contract.

Complying with a legal or regulatory obligation means processing your personal data where necessary to comply with a legal or regulatory obligation to which we are subject.


You have the right to:

Request access to your personal data (commonly referred to as a “data subject access request”). This allows you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.

Request the correction of personal data we hold about you. This allows you to have incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of new data you provide to us.

Request the deletion of your personal data. This allows you to ask us to delete or erase personal data when there is no good reason for us to continue processing it. You also have the right to ask us to delete or removeerase your personal data when you have successfully exercised your right to object to the processing (see below), if we have processed your information unlawfully or where we are required to delete your personal data to comply with local legislation. Please note, however, that we may not always be able to comply with your request for deletion for specific legal reasons, which will be notified to you, if any, at the time of your request.

Object to the processing of your personal data where we rely on a legitimate interest (or that of a third party) and there is something about your particular circumstances that that you wish to object to the processing on this ground because you consider that it has an impact on your rights and freedoms. You also have the right to object when we process your personal data for direct marketing purposes. In some cases, we can demonstrate that we have compelling legitimate reasons for processing your information that outweigh your rights and freedoms.

To request the limitation of the processing of your personal data. You can ask us to suspend the processing of your personal data in the following cases: (a) if you want us to establish the accuracy of the data; (b) when our use of the data is unlawful but you do not want us to delete it; (c) when you need us to retain the data even if we no longer need it because you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify that we have compelling legitimate reasons to use it.

Request the transfer of your personal data to you or to a third party. We will provide your personal data to you or a third party you select in a structured, commonly used and machine-readable format. Note that this right only applies to automated information that you initially authorized us to use or where we used the information to perform a contract with you.

Withdraw your consent at any time when we rely on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will notify you if this is the case at the time you withdraw your consent.